Highly Commended at the European Contact Centre and Customer Service Awards

Nov 29, 2017 13:12:02 PM

2017 Awards contact centre customer service ECCCSA European Contact Centre and Customer Service Awards nominated shortlist

A short while ago you may have heard us announce that we had been shortlisted for an award at the European Contact Centre and Customer

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The Take-over of “The Customer Experience”

Apr 25, 2016 12:43:16 PM

B2B Telemarketing Customer Experience customer service ROI

The customer experience has fast become the most focused on area when analysing a brand, to the extent where in some cases, The Customer Experience

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What to listen for in a call recording

Apr 13, 2015 10:20:02 AM

call recordings communication customer service Telemarketing

Call recordings are used by companies for many different reasons. The main two being for training/monitoring and legal reason. Call recordings ultimately show the communication

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